Refund policy
You have 14 days from the receiving date of your order to return products.
Our easy return policy requires two simple steps:
- Return the relevant products at your nearest Vbranda store only in the same condition as supplied and in their original packaging with the relevant invoice.
- Items purchased online using "Sympl, Visa, MasterCard, Vodafone Cash, etc" installments method can only be refunded online and not through our offline stores, in case of any inquiries please contact our customer service team at (Facebook or Instagram or WhatAapp)
- Outlet items can only be exchanged/refunded through our outlet stores only.Â
Online Exchange policy
To exchange an item within the 14 days period, please call our Online Customer Service: WhatAapp or Facebook or Instagram and inform them what items you need to exchange. Please share all the required details with the customer service representative and in that case, you would only pay the Shipping Fees and the price difference (if there is one).
It is allowed to open the application in the presence of the representative and to confirm the required size and color. In the event that you do not wish to receive the order, it is handed over to the representative and the shipping fees are paid only. In the event that a replacement/exchange is required, you can contact our support team via WhatAapp or by sending a message through our social media channels regarding the required return.
It is allowed to open the application in the presence of the representative and to confirm the required size and color. In the event that you do not wish to receive the order, it is handed over to the representative and the shipping fees are paid only. In the event that a replacement/exchange is required, you can contact our support team via WhatAapp or by sending a message through our social media channels regarding the required return.
You can return or exchange the product through the returns portal.
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