FAQs

ABOUT VBRANDA FAQS

Before contacting our support team, we have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, pleaseĀ contact us.

CONTACT US

ABOUT PRODUCT & SIZE

The product I received is flawed and/or damaged. Can I request for a refund or exchange?
What to do if the size don't suit me?
What is the size of my feet?

PAYMENTS & SAFETY

Where can I learn more about the payment and processing on your store?
Is it safe to use my credit card on your site?
What kind of payment method is available?

SHIPPING & DELIVERY

What if have received a wrong item or an item is missing?
What if I entered the incorrect shipping address?
how much is the shipping cost?
How long does delivery take?
Do you ship to my area?

RETURNS & REFUNDS

Do you offer refunds?
How long after I complete a purchase can I ask for a refund?
Who pays the shipping costs in the case of a refund when the order has free shipping?

PROMO CODE

How do I apply a promo code?
How do i use a promotional code?

ACCOUNT

Can I complete a purchase without creating an account or logging in?
I forgot my password. What should I do?

ORDERS

How can I make a purchase?
I'm not comfortable with online orders. What do I do?